Casino Information...

PLATINUM PLAY
Platinum Play Online Casino has become one of the world's most entertaining and most trusted online casinos, offering its players some truly sophisticated gaming action. Feel the thrill of winning massive jackpots, weekly bonuses and promotions from a selection of online slot games, video poker, blackjack, roulette and other casino games. These casino games are available 24 hours a day with more than 400 games to choose from. Players also have access to the award-winning customer support team, there to help out with any queries and online casino-related problems.

Real account players can also take part in enticing, world-first promotions such as the International Casino Games and International Slots League; massive jackpots are up for grabs for players taking part in these casino promotions. Platinum Play Online Casino proudly offers the best in an ever-growing variety of progressive jackpot casino games and other casino games not available in land-based casinos. The casino games employ the latest online casino software powered by Microgaming, offering players an exceptional real-time online gaming experience.

Platinum Play Online Casino forms part of the formidable Fortune Lounge Group of online casinos and is an eCogra-approved casino. Players in search for a credible online casino are guaranteed peace of mind and non-stop entertainment.

How do I qualify for the Platinum Play Rewards loyalty program?
Once you have a 'Real Money' account at Platinum Play Online Casino, you will automatically become part of the Platinum Play Rewards program as a Silver-level player. A 2,500 loyalty point start-up boost will be awarded to you. As you wager at the casino, you will earn more loyalty points, which you may exchange for casino cash credits.

I had loyalty points in my Players Club account already. What happens to them?
On opening your account at Platinum Play Online Casino, all existing loyalty points are immediately transferred to your Platinum Play Rewards account. Your loyalty level will also be updated.

How do Loyalty Points work?
The more you wager at the casino, the more loyalty points you will accumulate. Every 1 credit wagered with slot games is equal to 1 loyalty point; every 5 credits wagered on other games is also equal to 1 loyalty point. Points may be redeemed for cash credits. 1000 points = 1 cash Credit.

Failing to accumulate enough loyalty points within a one-month period will result in forfeiting your current loyalty level - unless you are a Silver-level player.

How do I access my Platinum Play Rewards loyalty account information?
Just log in to your Platinum Play software. Once the opening screen shows, you will see an 'L' icon. Click it to find access your Rewards screen, where you can exchange points for credits, or change personal details.

What happens if I don't accumulate enough loyalty points in a month?
You must accumulate and maintain a certain amount of loyalty points per level for you to hold on to a level. If you cannot do so, you will drop down one loyalty level the following month. Please note, you cannot go lower than Silver level.

Will my loyalty points expire?
Yes. If not used within 60 days' time, loyalty points will expire.

How can I redeem my loyalty points?
In the 'Rewards' homepage of your Platinum Play software, you will find a button that says 'Redeem Loyalty Points'. You need a minimum of 5,000 loyalty points before you can redeem points for cash credits.

BETFAIR CASINO AND SPORTS

How Do I Register as a Betfair Customer:
If you are new to Betfair, you must first open a Betfair account and deposit money before you are able to play Betfair Casino. Click on 'Open Account' (top of our homepage) or click here to join the Betfair family.

You must be 18 years of age or over to open a Betfair account and we reserve the right to ask you for additional proof of age at any time. Your account may be suspended if satisfactory proof of age is not provided.

Under Betfair's terms and conditions, we reserve the right to restrict registrations and betting from certain territories for legal or regulatory reasons. For example it is not possible to register or place a bet if you are in the United States its territories or possessions. Placing bets online is currently not allowed under US Federal law and we reserve the right to ask you for additional proof of residence if we feel you may be contravening this law. It is your responsibility to ensure that you comply completely with your own local, national or state laws concerning betting, prior to opening an account with Betfair, or before placing a bet.

Depositing Funds into Betfair:
Whenever you make a deposit in Betfair the funds are placed into your Main Betfair wallet. The funds can be transferred into Betfair Casino and can also be used to place bets across the other products Betfair has to offer such as Sports Betting, Poker, Arcade and Exchange Games.

There are several payment methods available for you to deposit into Betfair. To find out the quickest and cheapest method Click here

You can deposit from the casino homepage by clicking 'Deposit' (top right corner). This will take you to the 'Deposit Funds' section in your 'My Account' pages. Once you have deposited your funds they will appear in your Main Betfair wallet.

IMPORTANT: You must now transfer funds from your Main Betfair wallet to your Casino account before you can play Betfair Casino.

Download the Betfair Casino Client (FREE Software download):
Now go to the Download Casino section to download our free casino software.

On the Download Casino page you will find a step by step guide to how you get started with our Download Casino.

In case you cannot download and install software on the computer you are using, Betfair also offer Instant Play Casino games here on the website. While the Download Casino requires the download and installation of our casino application, the Instant Play Casino games are available in Flash and can be played directly in the browser.

Transferring Funds to your Download Casino Account:
Once you have funded your Main Betfair wallet account you must transfer money into your Betfair Download Casino account in order to play the Download casino. To do this you must start the Download Casino client and login using your Betfair username and password.

In the Download Casino client please first click on 'Cashier' and then 'Transfer Funds'. On the transfer screen you will see both your Main Betfair wallet balance and your Download Casino account balance. Enter the amount you wish to transfer to you Download Casino account and click 'Transfer Funds In'.

Transferring Funds to your Instant Play Casino Account:
Betfair Casino also offers Instant Play casino games which can be play directly on our web site in your browser. In order to play these games you must transfer money from your Main Betfair wallet to your Instant Play casino account. The transfer page can be accessed in one the following four ways:

The transfer page is opened as a pop-up upon logging in.Using the "Transfer" button on the top right area of the page (only visible when logged in).Using the "Transfer Funds In" section within the 'My Casino Account' pages. You can access your 'My Casino Account' pages via the hyperlink in the top left corner of the Betfair web site after first clicking the Casino tab.Invoking the "Cashier" option from the menu within the game.On the transfer screen you will see both you Main Betfair wallet available balance and your Instant Play Casino account balance. Enter the amount you wish to transfer to you Instant Play Casino account and click 'Transfer funds'.

Play Betfair Casino:
You are now ready to enjoy the thrills and excitement of the Betfair Casino.

When you start the Download casino client you will find all the game listed by category in the left hand side menu. You will find our Instant Play Casino games on the Betfair website casino section in the left hand side launch menu.

Remember to visit our News and Promotions page regularly so as not to miss out on any of our currently running promotions and special offers that you could benefit from.

Withdrawing Funds from your Casino Account:
To withdraw funds from Betfair you must first transfer your money out of your Casino account and back into your Main Betfair wallet. Use the 'Transfer Funds' function in the Download Casino client for Download Casino and the 'Transfer Funds Out' in your 'My Casino Account' pages for Instant Play Casino to transfer funds back to the Main Betfair Wallet.

IMPORTANT: If you are working towards a casino bonus then you must leave any funds relating to that casino bonus in your account until you have met the requirements to earn your bonus. If your funds relating to a bonus are moved out of your Download Casino account before you have met the bonus requirements you will lose your bonus!

From the 'Withdraw Funds from Betfair' section in the 'My Accounts' pages you can view your 'Available to Withdraw balance', and then simply select the account you wish to return funds to and enter the amount you wish to withdraw.